Terms of service

Terms of Service

Effective Date: September 6, 2026

Welcome to VIKAURA. These Terms of Service govern your access to and use of www.vikaura.in, including browsing the website, purchasing products, and using any services provided by VIKAURA.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About VIKAURA

VIKAURA is an online shopping platform that offers products for customers through www.vikaura.in.

Throughout these Terms, the words "VIKAURA," "we," "us," and "our" refer to VIKAURA. The words "you," "customer," and "user" refer to any person accessing or using our website.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;
  • Attempt to gain unauthorized access to our website or systems;
  • Interfere with the operation or security of the website;
  • Upload or transmit malicious software, viruses, or harmful code;
  • Copy, reproduce, or exploit website content without permission;
  • Use automated systems to collect information from our website without authorization;
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen;
  • Product images may sometimes be for illustrative purposes;
  • Measurements and specifications may have reasonable variations;
  • Product availability may change without prior notice.

If a product is materially different from what was ordered, you may be entitled to a return, replacement, exchange, or refund in accordance with our Return & Refund Policy and applicable law.

4. Product Availability

All products are subject to availability.

VIKAURA reserves the right to:

  • Limit quantities of products purchased;
  • Cancel an order where a product is unavailable;
  • Correct pricing or product-information errors;
  • Discontinue products without prior notice.

If we are unable to fulfill an order that you have already paid for, we will provide an appropriate refund for the affected order, subject to applicable law.

5. Prices

Product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to any obvious pricing or technical errors.

Where applicable, taxes, shipping charges, or other applicable charges will be displayed during the checkout process.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through the contact information provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is a product availability issue, pricing error, payment problem, suspected fraud, or other legitimate reason.

VIKAURA reserves the right to cancel or refuse an order where reasonably necessary and permitted by applicable law.

7. Payment

Payments may be processed through third-party payment gateways or payment service providers.

You agree to provide accurate and complete payment and billing information when placing an order.

VIKAURA does not intentionally store sensitive payment credentials such as your complete card security information or UPI PIN.

If a payment is unsuccessful, your order may not be processed until successful payment is received.

8. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer.

Delivery times displayed on the website are estimates and may vary due to:

  • Courier delays;
  • Weather conditions;
  • Public holidays;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Logistics disruptions;
  • Events beyond our reasonable control.

VIKAURA is not responsible for unreasonable delays caused by circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional information.

9. Cancellation, Returns, Exchanges and Refunds

Order cancellations, returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or restrict any consumer rights available under applicable law.

10. Customer Information

When placing an order or creating an account, you agree to provide accurate and up-to-date information.

You are responsible for ensuring that:

  • Your name is correct;
  • Your delivery address is accurate;
  • Your phone number is reachable;
  • Your email address is correct;
  • Your order information is accurate.

VIKAURA is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

11. Intellectual Property

All content available on www.vikaura.in, including but not limited to:

  • Logos;
  • Brand names;
  • Product descriptions;
  • Graphics;
  • Images;
  • Website designs;
  • Text;
  • Videos;
  • Icons;
  • Layouts;
  • Other original content

may be owned by or licensed to VIKAURA and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission, except where permitted by law.

12. User Reviews and Content

If you submit reviews, comments, photographs, feedback, or other content to VIKAURA, you agree that:

  • The content is truthful and not misleading;
  • You have the right to submit the content;
  • The content does not violate another person's rights;
  • The content does not contain unlawful, abusive, defamatory, or harmful material.

By submitting content, you grant VIKAURA permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Promotions and Discounts

VIKAURA may occasionally offer discounts, promotional codes, sales, or other special offers.

Promotions may have additional terms and conditions, including:

  • Expiration dates;
  • Product restrictions;
  • Minimum purchase requirements;
  • Usage limits;
  • One-time-use restrictions.

VIKAURA reserves the right to modify or discontinue promotions where permitted by law.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, delivery services, social media platforms, analytics services, or other websites.

VIKAURA does not control third-party services and is not responsible for their independent terms, content, security, or privacy practices.

Your use of third-party services may be subject to their own terms and policies.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that:

  • The website will always be available;
  • The website will be completely error-free;
  • The website will always operate without interruption;
  • All website content will always be current or accurate.

We may temporarily suspend or modify the website for maintenance, security, upgrades, or other legitimate business reasons.

16. Limitation of Liability

To the extent permitted by applicable law, VIKAURA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.

This provision does not limit any rights you may have under applicable consumer-protection laws.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

Please review our Privacy Policy before using our website or placing an order.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts or legal authorities having jurisdiction under applicable law.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

20. Changes to These Terms

VIKAURA may update these Terms of Service from time to time.

Updated Terms will be published on www.vikaura.in with a revised effective date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

21. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

VIKAURA

🌐 Website: www.vikaura.in
📧 Email: vikauraofficial@gmail.com
📱 WhatsApp: +91 9562879691
📸 Instagram: @_vikaura._store_official

We are happy to assist you with any questions regarding our products, orders, returns, or services.

Thank you for shopping with VIKAURA.