Privacy policy

Privacy Policy

Effective Date: September 6, 2026

At VIKAURA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or purchase products through www.vikaura.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with VIKAURA, we may collect the following information:

Personal Information

  • Full name
  • Mobile/phone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details
  • Information provided when contacting customer support

Payment Information

Payments may be processed through third-party payment providers.

VIKAURA does not intentionally store sensitive payment information such as your complete card number, CVV, UPI PIN, or banking passwords on our own servers.

Payment information may be collected and processed by the relevant payment service provider according to its own privacy policy and security practices.

Technical Information

When you use our website, certain information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website interactions
  • Referring website or source

2. How We Use Your Information

We may use the information collected to:

  • Process and fulfill your orders;
  • Arrange delivery of products;
  • Process payments;
  • Confirm and communicate about your orders;
  • Provide customer support;
  • Process returns, refunds and exchanges;
  • Improve our website and products;
  • Improve your shopping experience;
  • Detect and prevent fraud or unauthorized activity;
  • Maintain website security;
  • Send important order and service-related communications;
  • Comply with applicable laws and regulations.

3. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

  • New products
  • Special offers
  • Discounts
  • Sales
  • Promotions
  • VIKAURA updates

You may opt out of promotional communications at any time by contacting us.

Please note that essential communications, such as order confirmations, delivery updates, refund information, and other service-related messages, may still be sent when necessary.

4. Cookies

VIKAURA may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember shopping-cart items and preferences;
  • Understand how visitors use our website;
  • Improve website performance;
  • Analyze website traffic;
  • Support advertising and marketing activities where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

5. How We Share Your Information

VIKAURA does not sell or rent your personal information to third parties.

We may share information that is reasonably necessary with trusted service providers that help us operate our business, including:

  • Payment processing providers;
  • Shipping and delivery partners;
  • Website hosting providers;
  • Technology providers;
  • Analytics providers;
  • Customer support providers;
  • Advertising and marketing service providers, where applicable.

We may also disclose information where required by law, legal proceedings, government authorities, or when reasonably necessary to protect our customers, business, website, or legal rights.

6. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, advertising, communication, website functionality, or other business operations.

These third parties may process your information according to their own terms and privacy policies.

VIKAURA is not responsible for the privacy practices of independent third-party services.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes, including:

  • Processing orders;
  • Providing customer support;
  • Maintaining transaction records;
  • Handling returns and refunds;
  • Resolving disputes;
  • Preventing fraud;
  • Meeting tax, accounting, legal, and regulatory requirements.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Children's Privacy

Our website is not intended for individuals who are below the minimum age permitted to independently provide personal information under applicable law.

We do not knowingly collect personal information from children for purposes prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information where legally permitted;
  • Withdraw consent where processing is based on consent;
  • Opt out of promotional communications;
  • Raise a privacy-related complaint or concern.

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity or request before processing certain requests.

11. External Links

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

VIKAURA does not control and is not responsible for the privacy practices or security of these third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

12. Social Media

VIKAURA may interact with customers through social media platforms.

Our official Instagram account is:

@_vikaura._store_official

Information shared through social media platforms may also be subject to the privacy policies and terms of those platforms.

13. Changes to This Privacy Policy

VIKAURA may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

We recommend reviewing this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way VIKAURA handles personal information, please contact us:

VIKAURA

🌐 Website: www.vikaura.in
📧 Email: vikauraofficial@gmail.com
📱 WhatsApp: +91 95628 79691
📸 Instagram: @_vikaura._store_official

We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.

Thank you for choosing VIKAURA.