Shipping policy

Shipping Policy

Effective Date: September 6, 2026

At VIKAURA, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how orders placed through www.vikaura.in are processed and delivered.

1. Order Processing

Orders are normally processed after successful payment confirmation.

We generally aim to process and dispatch orders within 1–3 business days.

Processing times may be longer during:

  • Sales and promotional periods;
  • Public holidays;
  • High-order-volume periods;
  • Unforeseen operational circumstances.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times may vary because of:

  • Delivery location;
  • Courier availability;
  • Weather conditions;
  • Public holidays;
  • Transportation delays;
  • Remote or difficult-to-reach locations;
  • High order volumes;
  • Unforeseen logistical circumstances.

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

VIKAURA may occasionally offer free shipping promotions or other shipping-related offers.

Any applicable shipping charges may vary depending on the order, delivery location, product, or promotional offer.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Full name;
  • House/building number;
  • Street/locality;
  • City;
  • State;
  • PIN code;
  • Mobile number.

VIKAURA is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer, subject to applicable law.

5. Order Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

Customers can use the tracking information provided by VIKAURA or the relevant courier partner to monitor the delivery status.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Orders

Although we work with our delivery partners to provide timely delivery, delays may occasionally occur.

Possible causes include:

  • Courier network delays;
  • Weather conditions;
  • Transportation disruptions;
  • Public holidays;
  • Incorrect address information;
  • High-volume periods;
  • Natural disasters;
  • Government restrictions;
  • Other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact VIKAURA using the contact details below.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

A delivery may fail because of:

  • Customer being unavailable;
  • Incorrect or incomplete address;
  • Incorrect phone number;
  • Customer refusing delivery;
  • Inability to contact the customer;
  • Location/accessibility issues.

If an order is returned to VIKAURA because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping arrangements or charges may apply where permitted by applicable law.

8. Damaged Package or Product

If your package appears visibly damaged when delivered, we recommend checking the package and product as soon as possible.

If the product is damaged, defective, incorrect, or missing components, please contact us promptly.

Please provide:

  1. Order number;
  2. Photographs of the package;
  3. Photographs/videos of the product;
  4. A description of the issue.

Eligible cases will be handled according to our Return & Refund Policy.

9. Missing Items

If you receive an order with missing products, accessories, or components, please contact us as soon as possible.

We may request photographs, videos, packaging details, or other information to investigate the issue.

After verification, VIKAURA may provide an appropriate resolution, such as replacement, shipment of missing items, or refund where applicable.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your order, additional terms or charges may apply.

COD availability may depend on:

  • Delivery location;
  • Product;
  • Order value;
  • Courier availability;
  • Other operational factors.

VIKAURA reserves the right to restrict COD availability where permitted by applicable law.

11. International Shipping

Unless specifically stated on the website, VIKAURA currently focuses on deliveries within India.

If international shipping becomes available, additional shipping charges, delivery times, customs duties, taxes, and other applicable requirements may apply.

Such terms will be communicated separately where applicable.

12. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For additional information regarding cancellations and refunds, please refer to our Return & Refund Policy.

13. Shipping and Returns

Shipping arrangements for returned products depend on the reason for the return.

For eligible products that are damaged, defective, incorrect, or materially different from the product ordered, VIKAURA will provide an appropriate resolution in accordance with applicable law and our Return & Refund Policy.

For other eligible returns, return shipping arrangements may vary.

14. Contact Us

If you have questions about your order or shipping, please contact VIKAURA:

VIKAURA

🌐 Website: www.vikaura.in
📧 Email: vikauraofficial@gmail.com
📱 WhatsApp: +91 9562879691
📸 Instagram: @_vikaura._store_official

When contacting us about an order, please provide your order number so that we can assist you more quickly.

Thank you for shopping with VIKAURA. We appreciate your trust and look forward to serving you.