Refund policy

Return & Refund Policy

Effective Date: September 6, 2026

Welcome to VIKAURA. We value our customers and are committed to providing quality products and a smooth shopping experience.

This Return & Refund Policy explains when and how you can request a return, replacement, exchange, or refund for products purchased through www.vikaura.in.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.
  • You received a wrong product.
  • The product received is different from the product ordered or advertised.
  • The product is missing parts or accessories that were included in the original order.
  • The product has a manufacturing defect.

Return requests must generally be submitted within 7 days of delivery.

Products must be returned in their original condition, with the original packaging, tags, accessories and other items supplied with the order.

2. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety or other legitimate reasons.

Products that have been:

  • Used, washed, damaged or altered by the customer;
  • Returned without original packaging or accessories;
  • Damaged after delivery due to misuse or improper handling; or
  • Returned after the applicable return period

may not be eligible for return.

The applicable product page may contain additional product-specific return restrictions.

3. How to Request a Return

To request a return, contact VIKAURA through:

Email: vikauraofficial@gmail.com
WhatsApp: +91 95628 79691
Website: www.vikaura.in
Instagram: @_vikaura._store_official

Please provide:

  1. Order number
  2. Name used for the order
  3. Contact number
  4. Reason for the return
  5. Clear photographs/videos of the product, where applicable
  6. Photographs of the packaging, particularly for damaged or incorrect products

Our customer support team will review the request and provide further instructions.

4. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos to verify the issue.

After verification, VIKAURA may offer:

  • A replacement product;
  • An exchange; or
  • A refund, where applicable.

For eligible damaged, defective or incorrect products, VIKAURA will arrange the return process or provide appropriate return instructions.

5. Refund Policy

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate payment method, depending on the transaction.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other payment provider.

Shipping charges may be treated separately depending on the reason for the return and the applicable circumstances.

6. Cancellation Policy

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

If an order is cancelled successfully before dispatch, the eligible amount will be refunded according to the applicable payment method and refund process.

7. Exchange / Replacement

Where an exchange or replacement is approved, the replacement will normally be shipped after the returned product has been received and verified.

Replacement availability may depend on stock availability.

If the same product is unavailable, VIKAURA may offer an alternative resolution, including a refund where appropriate.

8. Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

For products that are defective, damaged, incorrect or materially different from what was advertised or ordered, VIKAURA will provide an appropriate resolution in accordance with applicable law.

For other returns, return shipping costs may be borne by the customer where applicable and where clearly communicated.

9. Product Inspection

All returned products may be inspected before a refund, exchange or replacement is approved.

A return may be rejected if the product:

  • Shows signs of customer-caused damage;
  • Has been substantially used;
  • Is missing parts or accessories;
  • Has been altered or modified;
  • Is returned without required packaging; or
  • Does not meet the applicable return conditions.

This does not affect any rights available to consumers under applicable law.

10. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please first check your bank account or payment provider.

If the refund is still not visible, contact us at:

Email: vikauraofficial@gmail.com
WhatsApp: +91 95628 79691

Please provide your order number and refund details so that we can assist you.

11. Fraudulent or Abusive Return Requests

VIKAURA reserves the right to investigate return requests and take appropriate action where there is evidence of fraudulent, abusive or repeated misuse of the return/refund process, subject to applicable law.

12. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable Indian laws.

VIKAURA will comply with applicable consumer protection and e-commerce requirements.

13. Changes to This Policy

VIKAURA may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding returns, exchanges or refunds, please contact us:

VIKAURA

🌐 Website: www.vikaura.in
📧 Email: vikauraofficial@gmail.com
📱 WhatsApp: +91 95628 79691
📸 Instagram: @_vikaura._store_official

We are happy to help you with your order and provide the best possible customer experience.

Thank you for shopping with VIKAURA